It is recommended that you can find the shop that you have paid for the installation of apps to check if they activated Office at that time, and if the product key is for your Office 2013. The Email ID that you said has been registered is for binding key for Office activation or for other function? Is the product key used to activate the Office 2013?ģ. Have you checked that Office was activated before?Ģ. There are a few questions about your problem:ġ.