Once a day/time is scheduled for a remote session, follow the instructions below. The support agent is the one to decide whether the issue should be escalated to a remote session. deleting files), disconnect straight away. If you become suspicious at any point from the remote user's behavior on your computer (e.g. Note you should only use such remote control software with people and companies that you trust, and must never leave your computer unattended while it's being remotely controlled. This way the support company can not only see with their own eyes, but can have full control over the problem on the machine in question. These tools are useful when issues become difficult to explain, or only occur on a particular machine. It basically acts as a remote control for your computer. Both computers need to have the software installed and an ID (and optional password) shared, to authorize one computer to access the other. TeamViewer and AnyDesk are software for remotely providing remote support by controlling the other computer temporarily.
Learn when TeamViewer can be useful for troubleshooting your issues.
Modified on: Tue, 12 Nov, 2019 at 5:42 AM Solution home Important Topics Troubleshooting Troubleshooting with TeamViewer or AnyDesk
